Change Log
Latest versions
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V 1.1.1
V 1.0.1
V 1.2.4
V 1.0.3
V 1.0.6
V 1.0.3
V 1.0.3
V 1.0.0
V 1.0.0
Fixed bug related to the 'close chat' option.
Fixed bug related to wrong office hours time and Daylight Saving Time (DST).
Fixed bug related to email piping.
Fixed visual bugs related to article category images.
Fixed visual bugs related to follow-up message.
Added admin info messages for actions such as changing conversation status or assigning a conversation to an agent or department.
Added 'Forgot Password' functionality to the login form.
Added rating email reminder.
Added automatic autosave for unsent messages in the admin area.
Email, text message, and push notifications for conversations assigned to a department are now also sent to all agents and admins without any department assigned.
Email, text message, and push notifications for conversations assigned to a department are now also sent to all agents and admins without any department assigned.
Average agent response time, average agent conversation time, and average conversation duration reports now take into account chatbot human takeover and archived conversations.
The reports section has been updated and improved.
The welcome and follow-up messages delay setting is now in seconds.
Fixed missing delete button in the flow connector block.
Fixed bug related to human takeover fallback message.
Fixed bug related to broken human takeover when multilingual translations are active.
The chatbot is now aware of the current date and time in your timezone.
Added multilingual support for direct chat messages, direct emails, and direct text messages.
Added multilingual support for automations (emails and text messages).
Improved chatbot answers.
Improved integration of custom prompts.
The chatbot delay setting is now in seconds.
Added support for WhatsApp Embedded Signup.
Fixed a bug related to sender profile.
Fixed a bug related to rich messages.
Fixed a bug preventing user and agents creation.
Fixed a bug preventing agents from being assigned to ratings.
Fixed bug related to 'reply to message' feature.
Rating responses from messaging apps no longer un-archive conversations.
Dedicated option to enable automatic article translations.
Articles language menu.
Fixed several bugs related to article translations.
Fixed a bug related to message translations in the left conversations panel of the admin area.
Fixed a bug related to unsent push notifications if the message is too large.
Fixed a bug causing corrupted content in email notifications containing lists.
Fixed a bug related to message links containing unicode chars.
Fixed a bug related to article ratings.
Fixed a bug that prevented automated messages set to send on page load from being delivered.
Option to merge two users into one.
Google login and registration have been added for the SaaS version.
Added one-page navigation for articles.
New article blocks added: divider, info box.
Add a new saved reply directly from the saved replies panel.
New button to enlarge the chat widget on desktop.
Unsent messages in the admin area are saved as drafts.
New button to clear the editor text in the admin area.
The UTC offset setting has been updated.
Various enhancements to the rating feature.
Improved articles UI.
Improved admin UI.
Fixed bug preventing some training document content from being included in training data.
Fixed a bug that caused the playground to log you out of the admin area.
Fixed a bug that caused the playground to stop working when another agent or admin was online at the same time.
Fixed a bug related to messages with duplicated texts.
Fixed a bug related to flows and user details collection.
Added conversational rating mode for messaging channels. The AI now detects user message to determine ratings automatically.
Consecutive user messages are now treated as a single message by the chatbot, resulting in one unified reply.
Google Calendar chatbot integration.
TidyCal chatbot integration.
New flows block added: Flow connector.
New playground button to clear the conversations automatically.
Playground messages history.
Fixed a bug related to receiving messages from Messenger.
Option to ignore the automatic start message sent by Telegram when a user begins a chat.
Fixed a bug preventing long messages from being delivered to Telegram.
Fixed a bug related to link formatting.
Fixed a bug related to link formatting.
Add support for the 'reply to message' feature.
Compatibility related update.
Fixed a bug related to link formatting.
Compatibility related update.
Fixed a bug related to link formatting.
Compatibility related update.
Fixed a bug related to link formatting.
Compatibility related update.
Fixed a bug related to link formatting.
Compatibility related update.
Fixed a bug related to flesh notifications for admin area.
Fixed a bug related to RTL on admin area.
Fixed a bug related to messages assigned to wrong senders when agents or admins are deleted.
Email piping now sends replies from the same email piping address the conversation was created with.
New flows block added: Tools calling.
Users now have the ability to navigate between flow's steps and revise previously entered details in a conversational way.
The flows buttons list block has been replaced with choices, which can now handle responses detected in a conversational manner.
Option to enable a flow only for specific sources and departments.
New GPT models added: gpt-5-nano, gpt-5-mini, gpt-5.
Improved playground: responses now closely match chat responses.
Flows behavior improved: if input is requested from the user but not provided, the chatbot will keep prompting until it is received.
Improved OpenAI performance: faster responses and less API calls.
Note summary is now provided in the same language of the agent.
Human takeover across all messaging apps, including WhatsApp, Messenger, Telegram, and others, now works with any text reply confirming the request.
The default OpenAI model is now gpt-5-mini.
Fixed minor bug related to breaklines.
Fixed a bug related to automations.
Fixed a bug related to infinite loading loop issue on WP version.
Performance improvements. The admin area now loads significantly faster, especially when handling a large number of conversations and messages. The system can now handle millions of messages while maintaining optimal performance.
Fixed a bug related with Q&A training answers not updated correctly.
Fixed a bug related OpenAI text formatting.
Fixed a bug related to flow conditions.
Fixed a bug related to the send agent email flow action.
Fixed a bug preventing human takeover requests when Google search is active.
Add support for training JSON content from URL.
Fixed a bug related to a {R} string wrongly inserted into rich messages.
Added support for the reply message feature.
Added support for the delete message feature.
Fixed a bug related to automations.
Fixed a bug related to duplicated messages from email piping.
Fixed a bug related to user login via chat widget.
Fixed a bug related to email notifications.
Fixed various minor bugs.
Option to filter conversations by agent.
Assign an agent to multiple conversations at once.
Fixed a bug related to image recognition.
Fixed a bug related to tools calling.
Improved responses from training sources.
Fixed a bug related to receiving messages.
Fixed a bug related to duplicated messages.
Fixed security vulnerabilites related to the 'sb_encryption()' and 'sb_file_delete()' functions. Special thanks to Foxyyy and Wordfence.
Fixed security vulnerability allowing unauthorized file access if special constants where present in the config.php file. Special thanks to Envato and Patchstack.
Fixed a bug related to automation conditions checks.
Fixed a bug related to wrong message time in email notifications and transcripts.
Fixed a bug related to OTP email wrongly sent on follow-up message submission.
Fixed a bug related to OTP email wrongly sent on WP user update and PHPMailer fatal error.
Fixed a bug related to agent assignment of routing and queue.
Fixed a bug related to the avatar profile picture generation.
Restored breakline functionality for the chat widget in desktop mode by pressing CTRL+ENTER.
Added last modified date and time to notes.
Fixed a bug related to rich messages.
Fixed a bug related to flow conditions checks.
Fixed a bug related to broken Q&A tools calling.
Fixed a bug related to broken flows.
Fixed a bug related to multilingual via translation.
Fixed a bug related to training via training panel.
Support for training the chatbot using JSON and CSV files has been added.
Improved chatbot managment of email conversations.
Improved chatbot replies when replies must be provided only of the question is about trained data.
Fixed a bug related to agent assignment of routing and queue.
Fixed a bug related to agent assignment of routing and queue.
Fixed a bug related to agent assignment of routing and queue.
Fixed a bug related to agent assignment of routing and queue.
Fixed a bug related to agent assignment of routing and queue.
Fixed a bug related to agent assignment of routing and queue.
Fixed a bug related to agent assignment of routing and queue.
Fixed a bug related to queue and routing for conversations started from messaging channels.
Fixed a bug related to automatic training via conversations.
Fixed a bug related to editing agents and admins with OTP active.
Fixed a bug related to viewing the local time of a user.
Fixed a bug related to AJAX calls.
Fixed a bug related to translations with breaklines.
Added new note data scraping feature: summary.
Added option to excluded emails by keyword from email piping.
Added 'reply' feature.
Email from email piping stay within a single conversation.
Automatic detection of RTL. The RTL settings for both chat and admin area have been removed.
Fixed a bug related to missing links while training the chatbot via website URLs. It is recommended to train again your data.
Fixed a bug related to flows.
Fixed a bug related to human takeover on messaging platform.
Add support for image recognition via OpenAI Vision.
New GPT models added: gpt-4.1-nano, gpt-4.1-mini, gpt-4.1, o4-mini.
Improved training from website sources.
The default OpenAI model is now gpt-4.1-mini.
Fixed a bug related to voice message and OpenAI speech recognition.
Fixed a bug related to send WhatsApp Templates in bulk.
Fixed a bug related to missing WhatsApp Templates when departments are used.
Fixed one SQL Injection and one Cross Site Scripting vulnerabilites.
Fixed a bug related to sending direct chgat messages to users without a conversation.
Fixed a bug related to adding users as an agent.
Fixed a bug related to articles and categories ID for unicode texts.
Fixed a bug related to articles.
Fixed various minor bugs.
Fixed a bug related to sending text messages containing rich messages.
Fixed a bug realted to the text message user template.
Added option to remove agent privilege to update the department of a conversation.
Email piping emails are now correctly grouped by conversation by the email clients.
Fixed a bug related to disable chatbot human takeover option.
Fixed a bug related to audio message speech recognition in Portugese.
Fixed a bug related to the flows start block.
Fixed a bug related to duplicated messages.
Fixed a bug related to 360dialog.
Fixed a bug related to the sending templates with static buttons and quick replies.
Fixed a bug related to the sending attachments with unicode names.
Fixed a bug related to the showing templates for agents assigned to a department.
Fixed security bug allowing uploading of malicious attachments via email piping.
Fixed a bug related to OTP when adding new users.
Fixed a bug related to the SMTP settings.
Fixed a bug related to canned messages.
Fixed a bug related to the share rich message.
Added support for multiple email accounts in email piping.
Filter conversations by departments and tags now show only the conversations with the selected status code.
Fixed a bug related to the flow message block attachments.
Fixed a bug related to duplicated chatbot message references.
Fixed a bug related to articles training.
Fixed a bug related to flow start on page load.
OpenAI context awarness.
New GPT models added: o1 and o3-mini.
Added multilingual support for Flows.
The Multlilingual training sources setting has been deprecated.
Fixed a bug related to the test template button.
Fixed a bug related to Instagram messages exceeding 1000 chars.
Added support for button messages on Instagram.
Fixed a bug related to privacy and registration forms.
Fixed a bug related to emojis and stickers.
Fixed a bug related to messages including tables.
Fixed a bug related to message translation text rendering.
Fixed a bug related to Push notifications via Pusher.
Fixed a bug related to languages.
Fixed a bug related to Calendly.
Option to set the chat language. Distruption: you have to update the Settings > Chat > Language option.
Option to route conversations to all agents regardless of their online status.
The rating form now show a feedback message in the chat.
Fixed a bug related to conversation status after human takeover.
Fixed a bug related to the flows.
Fixed a bug related to Google Search.
Option to add mulitple start messages in a flow.
Shopify app V 1.0.0 released.
Fixed a bug related to fetching LINE user profile name and picture.
Fixed a bug related to the registration form.
Fixed a bug related to duplicated conversations and users.
Fixed a bug related to {user_name} merge field.
Option to import users from a CSV file.
Added support for CC email addresses for email piping.
New rating system. Activate it from Settings > Messages > Rating.
Added HTTP status codes to the WEB API.
The bot action 'disable-bot' has been removed. Use the 'human-takeover' action instead.
Fixed a bug related to Q&A tools calling.
Fixed a bug related to flow conditions.
Fixed a bug related to missing messages when messages translation is active.
Fixed a bug related to flows on Messenger.
Fixed a bug related to disabling the chatbot for Instagram conversations.
Option to add question variants to Q&A.
Option to start a flow on page load.
OpenAI can now respond to questions related to real-time information via Google Search integration.
Edit conversations training.
Option to automatically train the chatbot using conversation messages.
Improved note data scraping.
Improved chatbot training window.
The button to generate user expressions has been deprecated.
The option 'Omit previous messages' has been deprecated.
Fixed a bug related to echo messages.
Fixed a bug related to audio messages.
Fixed a bug related to sending audio messages and files via Twilio.
Fixed a bug related to sending templates to multiple numbers.
Fixed a bug related to the synchronization process.
Fixed a bug related to phone number selector.
Fixed a bug related to automations of message type while registration is active.
Fixed a bug related to users search in the admin area.
Fixed a bug related to receiving medias from MMS.
Fixed a bug related to the registration form.
Fixed a bug related to card and slider rich messages.
Fixed various bugs related to article translations.
Added the following newsletter integrations: SendFox.
Added new automation conditions. Distruption: you must update your automations.
Added support for OpenAI tools calling in Q&A. Distruption: you must move your functions to the Q&A area.
Added Filipino language.
The subscribe message has been removed, use the follow-up message from now on. Distruption: you must update the follow up message if you were using the subscribe one.
The setting OpenAI > Tools calling has been removed.
Fixed a bug related to articles training.
Fixed a bug related to conversation translations.
Fixed a bug related to conversations marked as read if the chatbot is disabled for the specific conversation source.
Fixed a bug related to website training.
Fixed a bug related to rich message translations.
Fixed a bug related to multilingual by translation for OpenAI messages.
Flows.
Added support for OpenAI tools calling in Q&A.
Added support for actions in Q&A.
Automatic article and article category translations.
Better language detection for OpenAI responses.
Added support for OpenAI audio messages when WhatsApp is sync via Twilio.
Improved text formatting and rich messages rendering.
Fixed various minor bugs.
Zalo app V 1.0.0 released.
Google Business Messages has been shot down by Google. The app is no longer available.
Fixed a bug related to articles importing.
Fixed a bug related to voice messages.
Fixed a bug related to red counter.
Fixed a bug related to offline message.
Fixed a bug that ws forcing to reloead Chat Board to see new messages in the PWA if the phone was inactive.
Filter users by conversation department, tag, and channel.
Filter attachments by type.
Option to disable the articles area.
Added Traditional Punjabi - Gurmurkhi language.
Starred tag to easely select conversations tagged with it.
The number of selected conversation and user filters now appear on the filter button.
Updated response for the PHP API function 'sb_get_shortcode()'. Now returns an array of shortcodes or an empty array if no shortcodes are found.
Fixed a bug related to OpenAI user expressions generation for Dialogflow.
Fixed a bug related to OpenAI assistants.
Fixed a bug related to sb-human-takeover string sent as a message.
Fixed a bug related to OpenAI text formatting.
Fixed a bug related to Dialogflow payloads and actions.
Brand new chatbot area with many new features.
New GPT models added: gpt-4o, gpt-4o-mini, gpt-4-turbo.
Automatic training of OpenAI via cron job.
OpenAI and Google troubleshoot button.
Attachment URLs are now sent to OpenAI.
The OpenAI chatbot now stay active on human takeover.
The default OpenAI model is now gpt-4o-mini.
Fixed various minor bugs.
Option to make custom fields mandatory.
Fixed a bug related to 360dialog.
Fixed a bug related to sending templates with images.
Added support for WhatsApp Flows.
Added support for sending audio messages.
Fixed a bug that was causing duplicated users and conversations.
Added compatibility for Telegram business account converstions.
Fixed a bug related to uploading file and attachments.
Various minor bug fixes.
New articles system.
IP Banning. Restrict chat access by blocking IPs.
Option to hide the conversation details panel.
Various push notifications improvements.
Depreacted JS API function 'SBPusher.pushNotification()'. Now replaced by 'SBF.serviceWorker.pushNotification()'.
Depreacted PHP API function 'sb_save_articles()'. Now replaced by 'sb_save_article()'.
Improved OpenAI smart replies when translations are active.
Automatic training of OpenAI with the conversation's messages.
Fixed a bug related to department assignment for new conversations generated by direct template messages.
Added support for button variables when sending direct template messages.
Compatibility update.
Fixed a bug related to Chat Board URL.
Compatibility update.
Fixed a bug related to Push Notifications by Pusher.
Fixed a bug related to getting correct user language.
Fixed a bug related to deleted converstions when an agent was deleted.
Fixed a bug related to OneSignal Push Notifications.
Fixed a bug related to conversations list order in the admin area.
Fixed a bug related to flash notifications for the chat widget.
Fixed a bug related to sending audio messages to messaging channels.
Fixed a bug related to user email notifications via cron job.
Added support for MySQL encrypted database connection.
Option to force one conversation per department and one conversation per agent.
Option to disable sending of privacy, subscribe messages on messagin channels.
New messages counter for admin area.
Improved sound notifications. Distruption: some of your existing sound settings will be lost. You have to setup them again.
Improved admin area design.
Improved queue management.
New argument extra_3 for the PHP API function 'sb_new_conversation()'.
Option to enable OpenAI for smart replies also if the chatbot is not active.
Fixed a bug related to language detection.
Fixed a bug related to message rewriting button and spelling correction.
Fixed a bug related to the OpenAI assistant replies of conversations started from Telegram and LINE.
The default OpenAI model is now gpt-3.5-turbo.
Fixed a bug related to the creation of multiple conversations for the same user.
Update to Twilio integration to add support for the new template methods.
Improved admin area design.
Option to disable the follow-up message on messaging channels.
The login form is now the default form when registration is enabled.
Fixed a bug minor bugs related to RTL on the admin area.
Human takeover fallback message.
The chatbot response delay is now compatible with the messaging apps.
Fixed a bug related to conversations order in admin area.
Fixed a bug related to email piping.
Fixed a bug related to desktop notifications username.
Fixed a bug related to unread conversations count in admin area.
Option to edit notes and to hide note username.
Search for settings.
Option to show the department colors on the left conversation list.
Added Traditional Chinese language.
Improved tags. Distruption: your existing tags will be lost.
Improved SMTP compatibility.
Added custom push notification badge.
Fixed a bug related to chat close on mobile when a new automated message is received.
The agent availability report is not longer available due to performance reasons.
Fixed but related to training panel.
Fixed but related to the opening of the chatbot training panel.
Fixed but related to the Google translations.
Fixed a bug related to OpenAI custom models.
Human takeover for OpenAI.
Option to use multiple OpenAI assistants.
New GPT models added: gpt-3.5-turbo-1106 and gpt-3.5-turbo-0125.
Option to choose what services to update when training via the training panel.
Added voice messages support for WhatsApp and the other social channels.
Fixed a bug related to real-time update of agent details.
Assign tags to conversations.
Added support for location messages.
Improved settings. Distruption: you have to synchronize again.
Templates support for multiple numbers.
Assign tags to conversations.
Assign tags to conversations.
Support for multiple channels.
Improved settings. Distruption: you have to synchronize again.
Assign tags to conversations.
Support for multiple numbers.
Improved settings. Distruption: you have to synchronize again.
Fixed a bug related to departments filter for agents.
Fixed a bug related to Push notifications on iOS devices.
Fixed a bug related to red notifications.
Fixed a bug related to issues with audio recording on Safari.
Fixed a bug related to queue and routing.
Fixed a bug related to RTL design.
Fixed a bug related to duplicated or missing attachments when receiving multiple attachments at the same time.
Fixed a bug related to issues with audio recording on Safari.
Fixed a bug related to HubSpot newsletter integration.
Fixed a bug related to the audio player.
Fixed a bug related to users list when routing, queue or hide conversation of other agents setting is active.
Added support for OneSignal Push notifications.
Added Lithuanian language.
The away mode is now disabled by default. It must be activated from Settings > Notifications > Away mode.
Chat Board conversations now display sent template messages.
OpenCart app V 1.0.0 released.
Fixed but related to voice messages sent to Dialogflow CX.
Fixed but related to add tags action.
Fixed but related to passing parameters to Dialogflow CX.
Added support for GPT Assistants.
Fixed a bug related to template fallback notifications.
Fixed a bug related to the chatbot messages.
Fixed a bug related to sending and receiving messages.
The text of the image rich message is now sent to Messenger.
Fixed a bug related to attachments with uppercase names.